Brands Use Storms to Show True Colors
Several brands have stepped up amidst these hurricanes and, in doing so, have reinforced their status as true leadership brands. Hurricanes Harvey and Irma have undeniably brought tragedy and turmoil to those in their paths, but as I watched (too much of the) recent storm coverage, I was, of course, riveted by the scope of the disasters and found myself moved, almost surprisingly so, by the outpouring of corporate goodwill.
Now, obviously, the praise I’m about to lavish on these companies isn’t to diminish the work of the Red Cross, the Salvation Army, or the contributions of all of those everyday people, the family, friends and neighbors who simply put the welfare of others ahead of their own safety and comfort. Personal giving means more because, quite frankly, the sacrifice costs more and is felt more by the giver. Also, time and again, we’ve seen the “multiplier effect” – little financial gifts add up fast and in numbers that often dwarf the seemingly hefty single checks. But corporate giving speaks to me on another level. It takes quick decision-making and quick action in order to effect new and exceptional corporate policy, the eschewing of standard bureaucracy in favor of what is right and what is right now.
To me, this transcends even corporate philanthropy, however generous and needed. To me, this is more than strategic PR maneuvering. Could it be that we are actually beginning to listen to the Millennials when they say, essentially, “Less bullshit, more substantive action?”
Props for brands who let their values reign
Not that they need it from me, but I’d like to shine a spotlight on those companies that took action. I don’t doubt that many other companies have contributed in ways large and small, so let’s consider this a starter list:
>Airbnb offered evacuee support in the form of accommodations. I have no idea how they pulled this off, whether they, in turn, compensated the hosts or if it was an act of generosity by the property owners themselves. Either way, that is one vibrant culture of shared value buyers, sellers and broker. This has got to be one of the coolest companies on the landscape today.
>Perhaps most moving to me was to see the major cruise lines (Royal Caribbean, Norwegian) offer their vessels as evacuation vehicles in the Caribbean. Honestly, Friday was my first exposure to the tiny island of Barbuda (population: 1600) and to witness such a through devastation was truly heartbreaking. When all is lost, only hope remains. And those who salvage it and sew it are to be heartily congratulated. Putting their decked-out cruise ships into service, genuine human service, seems somehow, I don’t know, redemptive. Good for them.
>Delta and United both put a fare cap in place, hopefully making it just a little easier on those seeking to get out of harm’s way.
>Mattress Mack, a Houston retailer, put his showroom stock to good use turning his outlet into a evacuation shelter. Moreover, a CNN report recounted the story of an elderly woman’s daughter who, not knowing who else to call, phoned the store to tell them of her home and flood-bound mother. Not only did Mattress Mack put her up, he hired a crew to rip out the drenched drywall and prepare her home for its eventual re-building.
>Wi-fi providers Comcast, Spectrum and Verizon all stepped up, offering service to non-customers and unlimited data.
>Apple, a fairly consistent “good buddy” brand, has made donating easy via iTunes.
I don’t know about you, but moving forward I’m certainly going to have a different feeling about many of these companies. I’m positively predisposed to giving them by business. And isn’t that what every company wants from its prospects?
It doesn’t take a natural disaster, a catastrophic event or any other drama to figure out what we’re made of. Every day, companies who’ve taken the time to articulate what they stand for are able to demonstrate, via their employees and their actions, why they deserve our time, attention and money. Recently, I also saw a story about a returning vet who required the use of a service animal and was having a hard time finding an employer who’d accept the two of them. Lowe’s looked at the situation differently and hired him. Love you, Lowes.
Companies are not people. The only conscience they have is the one we imbue them with and codify. It was deeply gratifying to see these companies put their values into action with such diligence and confidence, and I look forward to seeing more companies follow suit.
On the other hand, personal giving is always good, too.
American Red Cross – text “Irma” or “Harvey” to 90999 to contribute $10.